Avoid buyer’s remorse. Do your homework before purchasing medical billing software for your practice or billing service. Review and think about these 10 questions before planning software demonstrations. Make your purchase decision based on facts rather than emotions.
What are ALL the costs associated with this purchase?
When purchasing a medical billing software system, the software itself is only one of the costs of the total purchase price. Other upfront costs include hardware, installation, and software training. Ongoing costs include software updates, technical support or maintenance, and electronic billing of claims. These costs vary depending on the type of system.
Some desktop systems require expensive hardware. Web-based medical billing software has lower hardware costs but higher monthly maintenance costs. Avoid costly surprises by getting all this information in writing before making a commitment.
Is the software easy to use?
A doctor’s office is a very busy place. You don’t have time to spend on the phone with technical support trying to figure out how to bill a claim or reprint a statement. The software should be intuitive and easy to use. Of course, you should expect to spend some time learning the nuances of your software, but most of the functions should be intuitive.
How long has the software been in use?
I ask this question because there is no such thing as bug-free software. The longer the software is available, the more likely it is that larger defects have been fixed.
How long has the company been in business? How many employees do they have?
If a software company is too small, it may not have a large enough staff to handle major updates or unexpected system problems. The longer they have been in business, the better.
What kind of software training program does the vendor offer?
Online training is best because you can schedule shorter training sessions. 2-4 hour periods are ideal for new system users. Avoid full-day on-site training sessions whenever possible. They are convenient for the seller but not convenient for practice. Office staff tend to run out by the end of the day and forget a lot of what was covered. Most people learn by doing. Don’t schedule your training until you’re ready to use your system.
How good is the technical support?
When I first start working with a new software vendor, I pick up the phone, call tech support, and start the timer. How long does it take to answer your call? Also, beware of companies that rely primarily on email and fax support. Software vendors reduce costs by managing their technical support in this way, but it is very inconvenient and time-consuming. รีวิวเว็บบาคาร่าออนไลน์ ดีที่สุด2020
What EHR (Electronic Health Records) software does the medical billing software integrate with?
One of my clients decided to purchase an electronic health records software package that did not connect to his medical billing software. The seller told him it wasn’t a problem. They could develop a connection for him. A year later, they have no connection and his office staff are still feeding demographics into two systems.
The best medical billing software is the one that has a built-in HL7 link that will integrate with different electronic health record systems.
Does the software meet the critical needs of your type of practice?
Just because the software works great for Dr. Smith’s office down the street doesn’t mean it’s automatically the right software for your practice. Let’s say Dr. Smith is a specialist and you are a family doctor. A software feature that allows you to search for CPT codes and diagnoses by description isn’t all that important to him, but it certainly is to you. Make a list of the features of your existing software that you love, what you don’t like, and what you would like to have.
Expensive software isn’t necessarily better. As a matter of fact, most people only use a fraction of the functionality of their software. The question to ask, do I really need all the expensive bells and whistles?
Keep your basic characteristics in mind: planning, HIPAA compliance, electronic complaints, patient statements, aging reports. Advanced features will include medical coding software, revenue and insurance denial management, automatic EOB registration, and insurance eligibility.
Can you test the software or is there an online demonstration available?